How can I contact with you?

You can contact us through our email info@emunaimeraki.com or from our Instagram @Emunaimeraki

How can I know my dog's size?

To know exactly the size your dog needs, it is very important to correctly measure the contour of the neck, the contour of the widest part of the thorax and with these measurements choose the correct size in our size chart that you will find published in each product.

Our recommendation is that if, having taken the measurements correctly and then looked at our size chart, it can fit your dog just right, we recommend choosing one size larger.

If you have any questions or advice, do not hesitate to send us an email to info@emunaimeraki.com or contact us through our Instagram @Emunaimeraki

When will I receive my order?

Once the purchase is confirmed, we will deliver your order to the selected courier service within the next 24-48 business hours. In the case of a personalized product, waiting times may increase due to the preparation of the product. Once delivered to the selected courier service, orders within the Peninsula will take between 24 - 48 business hours and orders in Andorra between 48-72 hours to be delivered. Orders in the Balearic Islands, Canary Islands, Ceuta and Melilla will take between 2 and 5 business days. Orders destined for Portugal will take between 2 and 7 business days.

Some orders may be delayed during sales seasons, Black Friday, Christmas, Cyber ​​Monday, National Holidays and due to problems external to the company (Courier service).

The agreed delivery days have passed and I still have not received my order, what should I do?

Do not rush to contact us, it is the first thing you should do if the agreed days for delivery have not yet elapsed, which you can see at the time of completing the purchase, in the confirmation email or in the "Shipping Policy" section. You should also take into account that during busy periods, such as national holidays, Christmas, Easter, etc., there is a possibility that the carriers we use may not be able to meet delivery times due to the high volume of orders or circumstances. foreign

If you still believe that your delivery has been delayed without any need, you can contact us through our email info@emunaimeraki.com

How much are the shipping costs?

Shipping costs are not included in the product prices, unless the amount exceeds +€39 for peninsular shipments, which in that case are free.

• Peninsular Shipping €5.90 / Free from +€39

• Shipping to Balearic Islands / Ceuta / Melilla €7.95

• Shipping to Canary Islands €12.95

• Shipping to Portugal €7.95

• Shipping to Andorra €5.90

What are the payment methods available?

Available payment methods are debit/credit card (Visa or MasterCard) and American Express.

Are the payment methods on your website really secure?

Our Emuna & Meraki website uses SSL (Secure Sockets Layer) security certificates so all the data provided will be completely secure. We will not receive a single piece of information that you provide us, but rather it will be sent directly to the corresponding payment platforms in an encrypted and completely secure manner, so that they can carry out the corresponding transaction with the bank.

I have received a wrong, defective or damaged product, what should I do?

In the event that the item(s) purchased is defective or damaged, you must contact us by email info@emunaimeraki.com explaining what the problem is and attaching photos of the defective or damaged product for our later assessment.

Once the damage and photographs have been reviewed, the item(s) will be immediately exchanged or a full refund will be made, assuming full shipping costs.

How can I apply a discount code?

To apply the corresponding discount code, it can be done automatically by pressing the "Apply Discount" button attached to the discount email and in this way it will be applied automatically when entering the payment screen. If you want to do it manually, you simply have to copy the discount code and paste it in the "Discount code" section on the right side of the payment screen.